Contact us:

609 Price Ave # 104
Redwood City, CA 94063
650-365-1109 phone
[email protected]

650-365-7720 fax

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Appointment Hours
Monday - Friday
9 am  to  12 pm  & 1:45 pm to 4:30 pm

Our lunch hour 12:30-1:30

Phone Hours
Monday - Friday
8:30 am to 11:45 am & 1:30 pm to 4:45 pm

New Patients:

We are accepting new patients. We require medical records with immunizatioins from previous physcians and proof of insurance before we make appointments. Please call us to assist you and we will email all the necessary paperwork to help you join our practice and assist you in gathering all the necessary documents. We want to make this as easy as possible for you.

Newborns:

Newborns must be enrolled by the parents within 30 days of birth for coverage to go back to DOB.  If both parents enroll the child on theiplan then whomever’s birthday of the parents comes first in the calendar year must serve as the primary inured per CA state law.

   

Night and Weekend Calls:

If this is an emergency, please call 911 or go to the nearest emergency room.

After our office closes our answering service can be reached by calling our regular office number, 650-365-1109 or directly by calling 650-617-4286.

Our answering service will direct you to Dr. Greenspan or nursing staff that will help you determine if your child needs to be seen immediately at the after hours/urgent care or in the emergency room. They will also offer you advice so you can treat your child at home when appropriate. Dr. Greenspan is on call for the practice  to answer any of your questions and concerns. If you do not receive a call back from our physician or the triage nurse in a time frame that you are comfortable with, you should call back immediately.

 

Presription refills:

Notify your pharmacy to contact us by E-precribe or by fax 650-365-7720.

 

 

 

 

School Forms:

School forms require 48 hours to complete.We do our best to complete them sooner. We return these by email so that you have an electronic copy for your records. Your child's form may be emailed to us as [email protected] or faxed to 650-365-7720. Please be sure you complete your pages and information before sending the form to us.

 

Insurance and Billing and other policies:

It is our goal to always bill and receive payment from your insurance company when ever possible.

We do require a credit card guarantee on file which can be an HSA card, Visa, MasterCard or Discover Card for services that are not covered by your insurance such as coinsurances and or increases in your copayment or amounts applied to deductible.

Health insurance is a contract between you, your employer, and your insurance company. It is important for you to be an informed consumer who understands the specifications of your insurance policy especially when it comes to well-child visits and the expected copayment for the services your child receives.

Copayment's and balances may be paid by cash, check, ATM debit with a Visa or MasterCard logo, Visa, MasterCard or Discover card, we also accept all HSA cards.

The accompanying parent or adult is responsible for payment for services at the time of the visit especially for copayments and balances. In the case of divorce please do not place our office in the middle of marital disputes. It is your responsibility to work out the payment of your child's medical care between the custodial noncustodial parent.

We participate in only one HMO product through Hill Physicians Network.

Balances turned back from your insurance company are charged to the credit card on file, this amount will always match the amount your insurance company states is patient responsibilty.

For preventive/well care visits some insurance companies are calendar year and some only allow an exam after 365 days. It is up to you to schedule these physicals appropriately based on your insurance policy.

If we do not participate with your insurance company then you are responsible for payment in full at the time of service and we will courtesy bill for you and credit you back anything that our office receives as payment.

We do not bill secondary insurance plans. It is the responsibility of the parent or guardian to bill any secondary insurances. We are happy to provide you with an itemized receipt for any services rendered here in our office and give you an itemized receipt list for each year for tax purposes or health reimbursement anytime you require. There is no fee for this.

We do electronic billing here in our office so bills are sent to your insurance company within 24 hours of you being seen here and we will have a response from them within 24 to 48 hours.

If you are unable to provide insurance information that can not be verified at the time of service we will ask for full payment at the time of service and refund you immediately once you have provided us with covered insurance benefits.

Choosing a pediatrician is an important and personal decision and we want you to feel at ease with the care you and your child will receive.

An online resource center providing you with additional helpful information.

Questions or Comments?
We encourage you to contact us whenever you have an interest about our services.

Contact us:

by phone: 650-365-1109  by fax: 650-365-7720

by email: [email protected]